Last Updated: 2024-11-29
Overview
At Unshakled Inc, each item is made to order, which means we do not accept returns or exchanges for incorrect size, color, or a change of mind. However, we’re committed to ensuring you have a positive experience, and if something isn’t right, we’ll do everything we can to make it right.
Defective or Damaged Items
If your order arrives damaged or defective, you can request a replacement or refund within 30 days of receiving your item. We may ask for photographic evidence to process your claim and ensure we correct the issue.
Lost or Undelivered Orders
If your order is lost during shipping or hasn’t been received within the expected delivery window, please contact us within 30 days of the estimated delivery date to file a claim.
Incorrect Shipping Information
If you provided an incorrect shipping address, we will gladly reship the order to the correct address, but you will be responsible for any additional shipping fees. If the issue occurred due to a carrier error, we’ll cover the reshipping costs.
Your Satisfaction
Our goal is to ensure you’re completely satisfied with your experience at Unshakled, and we’re here to help. If you encounter any issues, don’t hesitate to contact us — we’ll do everything we can to make things right.
For any inquiries, please contact us.
